Do you remember this story from back in January?
A man named Ricardo Brown got a bill addressed to “Asshole Brown” after his family tried to cancel the cable portion of its service because of financial difficulties. Mary Bauer got a Comcast bill addressed to “Super Bitch” after a series of billing and service problems.
Comcast is taking proactive steps to make sure it doesn’t happen again. Because, you know, this is what you have to worry about at Comcast
The key strategy was implementing an extensive block list that would prevent employees from changing names to certain rude words. There are many legitimate reasons customers ask to change their account names, such as marriage and divorce, and Comcast didn’t want to make the process unnecessarily difficult by requiring manager approval for every change. Hence the list, which includes the words you’d assume it would include as well as various permutations, combinations, and misspellings, Comcast told Ars. When there are false positives, a manager is called in to approve the change.
I’m sure this will prevent some disgruntled employees from doing this again, but if online games have taught us anyhting, people will find a way. If you let people type letters, they’re going to swear. If you let them draw, they’re going to draw a penis.